Return Policy

Return Policy

Effective Date: 18/12/2024

At Dawar Jewellers, we are committed to ensuring your satisfaction with every purchase made through our website www.dawarjewellers.com. If you are not satisfied with your purchase, please review our return policy below to understand how we can assist you.

1. Eligibility for Returns

  1. Return Window: Returns are accepted within 7 days of the delivery date.

  2. Conditions:

    • Refund will be credited in 5 to 7 business days once the item is returned

    • Products must be unused, unworn, and in their original packaging.

    • The product must be accompanied by the original receipt or proof of purchase.

    • Items that are damaged due to misuse or negligence are not eligible for returns.

  3. Non-Returnable Items:

    • Customized or engraved items.

    • Items marked as final sale or non-returnable at the time of purchase.

    • Products with visible signs of wear or alteration.

2. Return Process

To initiate a return:

  1. Contact Us:

  2. Approval:

    • Once your return request is approved, you will receive instructions for shipping the product back to us.

  3. Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an incorrect item sent by us.

    • Ensure the product is securely packaged to prevent damage during transit.

  4. Inspection:

    • Upon receipt, our team will inspect the product to ensure it meets the return eligibility criteria.

3. Refunds

  1. Refund Method:

    • Approved refunds will be processed to the original payment method used during the purchase.

  2. Processing Time:

    • Refunds are typically credited within 7-10 business days after the returned item passes inspection.

  3. Deductions:

    • If applicable, original shipping charges and return shipping costs may be deducted from the refund amount.

4. Exchanges

  1. If you wish to exchange an item, follow the return process and place a new order for the desired product.

  2. Exchanges are subject to product availability.

5. Damaged or Defective Items

  1. Reporting Damages:

    • If you receive a damaged or defective item, contact us within 48 hours of delivery with clear photographs of the product and packaging.

  2. Resolution:

    • We will offer a replacement, exchange, or refund as per your preference and product availability.

6. Non-Delivery Claims

  1. If you have not received your order within the estimated delivery time, please contact us promptly at support@dawarjewellers.com.

  2. Product willbe deliver with in 7 working days.

7. Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact us:

Company Name: Dawar Jewellers
Address: Nehru Nagar, Sardulgarh, Purana Cinema Road, Sardulgarh, Punjab, Mansa, Pin 151507
Email: support@dawarjewellers.com
Phone: +91 9509200008

We appreciate your understanding and cooperation. Thank you for shopping with Dawar Jewellers!